Customer Care

Customer Care Program

We're committed to providing world-class customer service throughout the entire new home journey, even after you've moved into your new Summit home. Our Customer Care team is on hand to help you with any concerns that may arise after you're moved into your Summit home.

Contact Info

KANSAS CITY HOMEOWNERS:
To reach our Kansas City Customer Care team, please call (816) 987-7331 during normal business hours or email the team a message at customercare@summithomeskc.com.

For help with an after-hours emergency, please call (816) 463-8457.

DES MOINES HOMEOWNERS:
To reach our Des Moines Customer Care team, please call (515) 957-1200 during normal business hours or email the team a message at customercare@summithomesIA.com.

For our Des Moines homeowners that have an after-hours emergency, please call (515) 461-7916.

30-Day Check In

As your 30-day anniversary approaches, your Personal Builder will contact you to schedule a check in with you and your new home. Your Personal Builder will ensure that your home is still performing as well as the day you moved in. They also will review the process of submitting claims to Customer Care and review ongoing homeowner maintenance protocols.

90-Day Survey

At your 90-day anniversary, you will be contacted by email and/or by phone to answer three quick questions on how satisfied you are with your new home, whether Summit Homes met its commitments, and would you recommend Summit Homes to your friends & family. Our Summit team is continuously working to provide the best experience possible, and your feedback helps us improve each day.

Year-End Check In

When you've been living in your home for about 11 months, you will be contacted by the Customer Care team. At your 11-month check in, a member of the Customer Care team will inspect your home with you to verify everything is in working order. If any items need to be addressed, the Customer Care team will schedule repairs.

Homeowner Spotlight

The quality and little details were big improvements over the other homes we looked at. We weren't just looking at 'right now,' but also how the home will sell in the future. When you think about resale value and compare standard features and upgrades, they were the best!