Customer Care
Customer Care
We're committed to providing world-class customer service throughout the entire new home journey, even after you've moved into your new Summit home. Our Customer Care team is on hand to help you with any concerns that may arise after you're moved into your Summit home.
Emergency Support
If you experience any of the defined emergencies listed below and are still within the warranty timeframes, please get in touch with our trade partner immediately.
What constitutes an emergency?
- Complete loss of air conditioning or heating during extreme temperatures
- Complete loss of power, with the exception of a neighborhood outage
- Complete loss of water, plumbing leak of stoppage
- Water intrusion that may cause damage to your home: roof, windows, doors, etc.
- Experience a gas leak
Should the emergency occur during our regular business hours (Monday - Friday, 8:00 am - 5:00 pm), contact our Customer Care Team at (816) 987-7331 for Kansas City.
Should the emergency occur after hours, our team will respond the following business day.
Loss of air conditioning or heating
If you lose either heating or air conditioning during extreme temperatures, we ask that you please contact the Heat, Ventilation & Air Conditioning (HVAC) Contractor as listed on your Emergency Sticker located inside your breaker box.
Loss of power
Should you experience a total loss of power during after-hours or on the weekend, please check the electrical panel to ensure that a breaker has not tripped. We ask that you also check with your utility provider to ensure that your area has not experienced a loss of power.
If you still do not have power, please contact your electrical contractor on your Emergency Sticker located inside your breaker box.
Loss of water, plumbing leak of stoppage
If you experience a leak, shut the water off at the closest source. If the leak continues, locate your home's main water shutoff valve and turn it OFF. Contact the plumber as listed on the Emergency Sticker immediately.
If you experience a total water loss, check your yard's water meter box to ensure that it is not turned off. If the meter is turned off, contact your local water service provider to ask if service has been temporarily interrupted.
If a whole-house sewer stoppage or a waste line is backing up into your home, contact the plumbing contractor listed on your Emergency Sticker. Discontinue any use of facilities or drains.
Water intrusion that may cause damage to your home
Should you experience water intrusion that could damage your home, roof, windows, flooring, etc., please contact Frontier Restoration at (913) 800-4980.
Experience a gas leak
Should you experience a gas leak, we ask that you leave your home immediately and call the gas service provider from outside of the home.
If you determine that it is not a leak from your gas line, contact your HVAC contractor instead.
Please use your discretion as to whether the potential leak requires a call to 911 emergency services.
KANSAS CITY HOMEOWNERS:
To reach our Kansas City Customer Care team, please call (816) 987-7331 during normal business hours or email the team a message at customercare@summithomeskc.com.
DES MOINES HOMEOWNERS:
To reach our Des Moines Customer Care team, please call (515) 957-1200 during normal business hours or email the team a message at customercare@summithomesIA.com.
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