Your Home Warranty

Congratulations on the purchase of your new home! We are honored to be your builder and provide you with quality and excellence, even after closing.

Warranty Coverage

We have partnered with 2-10 Home Buyers Warranty, the nation’s leading provider of structural warranties, to provide you the industry’s most comprehensive protection available. Your warranty includes protection against workmanship and distribution systems defects, as well as structural defects throughout the warranty term specified on your Certificate of Warranty Coverage.

Warranty Service

In addition to the provided warranty coverage, we are providing you an enhanced warranty service, Front Line Warranty Service (FLWS), administered by 2-10 Home Buyers Warranty. Front Line Warranty Service will be your dedicated team for all warranty-related service requests and questions.

Submitting Warranty Requests

Please note that your portal will not become active until 2-10 receives title funds, which can take up to 30 days. Items listed on your VFU paperwork during the final walk with your project manager are already being addressed and do not need to be submitted through the homeowner portal.

To submit your warranty service request, follow the steps below:

1. Go to https://secure.2-10.com/Homeowner/Account/Login select Sign-In. If you are a first-time user, choose “Sign Up here”.

2. Select Service Requests to create your warranty service request. When you have created your complete list, click Submit to send your request for processing.

3. Once your request is submitted, a FLWS team member will respond to both you and your builder

*If you cannot access the homeowner portal or experience technical difficulties regarding your request, please contact the Front Line Team by phone, 1.800.811.8787 or email FLWS@2-10.com .

Emergency Warranty Requests

If you experience an emergency warranty-related situation such as no hot water, total loss of electricity or complete lack of heating or cooling, please notify the FLWS team and then reach out directly to the appropriate contractor. In the event of an emergency, please reference your Summit Homes Emergency Support sticker located on your electrical panel to contact the trade directly.

Appliance warranties are addressed by the manufacturer directly.

Welcome Home,
Summit Homes